Duty Support Technician



Job Reference: BBC/TP/139984/6644

Job Introduction

The Technology Services and Development (TS&D) Support department provides Technology support and service delivery to BBC Monitoring. The team consists of the Service Desk providing call logging services and 1st and 2nd line support, 3rd line support teams providing specialist Infrastructure and Applications support, and Service Level, Problem, Change, Configuration, and Release Management roles.

Job Responsibilities

We are looking for a 1st/2nd line Duty Support Technician with experience of working in a call logging environment. In addition to call logging you'll be responsible for providing desk side support for all user PC hardware, software, and peripherals issues. You will also carry out preventative and corrective maintenance at the server level on many of our Business Critical systems. You'll be required to carry out shift work, and heavy lifting of PCs, printers, and peripherals is involved.

Ideal Candidate

You'll have proven experience of having worked in a Service Desk environment with an in-depth knowledge of Microsoft Windows desktop and server operating systems and applications. Excellent customer service and communications skills as well as problem solving skills are required. Alongside this, you'll have a keen desire to become proficient in a variety of software products. A working knowledge of ITIL Incident, Problem and Change processes is desirable and any UNIX experience will be a distinct advantage.

For more information, and to apply, please click the apply button.

Closing date: 27th April 2014

Job Type : Permanent

Location : Reading, Berkshire

Salary : Neg

Date Advertised : 10 Apr 2014

Sorry, this position is no longer available.

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